Complaints & Returns
Return your order?
Want to return your snoozi bottle? It's easy:. 📦 Important: You are responsible for the cost of the return shipment.
Want to return a product?
We are very sorry that there is a problem with your snoozi product. We are committed to delivering only flawless products. Please use our contact form to submit a complaint and we will help you as soon as possible. If possible, please send us picture
Defective?
We apologize for the inconvenience—we'll take care of it!. Here's what to do:. It's best to send us a photo of the damage so we can help you quickly and effectively. We'll find a solution – we promise!
Return period?
Our policy is: try it at home for 30 nights – completely risk-free. You can return the snoozi night bottle within 30 days – even if you have already used it. No questions asked. Because we are convinced that snoozi will really make your everyday life
Warranty?
Heating station:. The snoozi heating station comes with a 1-year warranty. If it breaks during this period, simply contact us at [email protected] and we will send you a replacement free of charge. Bottles:. Our bottles are considered wear parts and, l